
Yesterday, I was working on my laptop at night when all of a sudden my Firefox froze and so the rest of my computer. After knocking with anger and rage a few times on my keyboard
I realized that nothing else could be done other than a full reboot.
None was my surprise when the reboot didn’t past through the startup screen: my Hard Disk fried. I double checked it with the Diagnostics tool provided inside HP BIOS utility. The “Replace your hard disk” message nailed my suspicious.
So, there I was, 9 o’clock in the night, calling HP technical department, hoping for a solution on my issue.
When it comes from technical departments, calling huge companies, getting issues fixed I always think that I will get angry, mad, stressed and such. But surprinsingly this time, I can’t complain!!!
My wait time was a few seconds, the representative over the phone quickly looked up my laptop serial number and stated that it was still on warranty, forward me to the more technical section where they just asked me for the error number associated with the “Replace your hard disk” message (for that I had to run the test again, but no problem on that) and after a while they created an order to ship another new hard disk for me!!!
Ok, it doesn’t save my files, but what could’ve they done with a totally fried HD? Nothing. They did what they had to do. Give me another one free of charge. And together with it a free set of recovery disks with the Operating System that I lost with the HD. The recover partition was gone as well.
But wait. Estimated time for the arrival of the replacement parts: 1 week from the call. No way! My life just can’t stop a week. And what was a computer addicted like me supposed to do meanwhile???
So today, as soon as I awoke, I rushed to the next nearby Staples and shell out another 90 bucks for a new HD. This time I bought a Western Digital one instead of Seagate, the same provided with the laptop, for obvious reasons. When the replacement from HP arrives I will save it as spare for any future trouble I may stumble upon.
After a quick install of the Hard Disk I was thinking:
“Why not give Windows 7 a try?”
With the BETA out there, more and more people giving excellent reviews to it, I should try.
That’s exactly what I did! And what a pleasant surprise! My system is already up and running (blogging from it) and faster than ever! Until now I didn’t encounter any application that didn’t run. Everything is smoother. But this is story for another post.
For now, kudos to the HP team and customer support, let’s see if everything arrives as planned.
My advice for y’all: buy HP with confidence. Hardware failures happens and a good customer service backup can help and a lot in a situation like this.